Terms of Service

Effective Date: January 2026
Last Updated: March 27, 2026

Introduction

These Terms of Service ("Terms", "Agreement") govern your access to and use of the ACK service ("Service", "ACK"), operated by AckTracked, Inc ("Company", "we", "us", "our").

By installing, accessing, or using ACK, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Important: These Terms constitute a binding legal agreement. Please read them carefully.

1. Service Description

1.1 Overview

ACK is a Software-as-a-Service (SaaS) application that integrates with Slack to provide message tracking, acknowledgement monitoring, and automated reminder functionality. The Service may also include a client portal (separate website) for account-related features; you sign in to the portal with Slack (OpenID Connect) as described in Client portal access.

1.2 Core Features

The Service provides:

  • Message tracking through Slack interface
  • Acknowledgement monitoring via reactions
  • Automated reminder delivery
  • Availability awareness (Do Not Disturb/Out of Office detection)
  • Usage tracking and Home tab dashboard
  • Tracks-based billing system
  • Optional client portal access (Sign in with Slack; see Client portal access)

1.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that negatively impact functionality.

2. Account and Authorization

2.1 Slack Workspace Authorization

To use ACK, you must authorize the application to access your Slack workspace using OAuth 2.0 authentication. By authorizing ACK, you represent that you have the authority to grant the requested permissions on behalf of your Slack workspace.

2.2 Account Eligibility

  • You must be at least 16 years old to use the Service
  • You must have authorization to bind your organization to these Terms
  • You must provide accurate and complete information

2.3 Account Security

You are responsible for:

  • Maintaining the security of your Slack workspace
  • All activities that occur under your workspace's authorization
  • Immediately notifying us of any unauthorized use

2.4 Administrator Responsibilities

Workspace administrators are responsible for:

  • Managing user access to ACK within their workspace
  • Ensuring users comply with these Terms
  • Reviewing and approving ACK's Slack permissions
  • Maintaining backup copies of critical tracked messages

3. Acceptable Use

3.1 General Requirements

You agree to use ACK only for lawful purposes and in accordance with these Terms. You must comply with:

  • All applicable local, state, national, and international laws
  • Slack's Terms of Service and Acceptable Use Policy
  • Our Acceptable Use Policy
  • All applicable data protection and privacy laws

3.2 Prohibited Activities

You may not:

  • Use the Service to harass, abuse, threaten, or intimidate others
  • Track messages in a way that violates others' privacy or reasonable expectations
  • Attempt to reverse engineer, decompile, or disassemble the Service
  • Interfere with or disrupt the Service or servers/networks connected to it
  • Use the Service to distribute malware, spam, or unsolicited communications
  • Circumvent usage limits or billing mechanisms
  • Access the Service using methods other than the provided interface
  • Use automated systems (bots, scrapers) without our written permission
  • Resell, lease, or redistribute the Service without authorization

3.3 Data Collection Restrictions

You may not use ACK to:

  • Collect personal data for purposes other than legitimate business communication
  • Build a database or directory without explicit user consent
  • Extract, mine, or aggregate data from tracked messages

4. Pricing and Payment

4.1 Tracks-Based Pricing Model

ACK uses a pre-paid tracks system:

Free Tier:

  • 100 free tracks provided upon installation
  • No credit card required for free tracks

Paid Tracks:

  • $25.00 USD for 250 tracks ($0.10 per track)
  • Additional track packs available for purchase
  • All prices in USD unless otherwise stated

International Pricing:

  • Prices may vary by region due to currency conversion and applicable taxes
  • Foreign transaction fees may apply depending on your payment method

4.2 What Counts as a Track

One track is consumed when you:

  • Track a message (regardless of number of recipients, up to 100)
  • Reactivate a previously completed or cancelled track

One track is NOT consumed when you:

  • Acknowledge a tracked message
  • Untrack (cancel) a message
  • Receive reminders
  • View tracking status

4.3 Track Expiration

  • Purchased tracks expire 12 months from date of purchase
  • Free tracks expire 12 months from the date of grant
  • Expired tracks cannot be refunded or reinstated

4.4 Payment Processing

Payment Processor: All payments are processed by Stripe, Inc., a third-party payment processor. By making a payment, you agree to Stripe's Terms of Service.

Payment Methods: We accept major credit cards and other payment methods supported by our Stripe Integration.

Currency: All transactions are processed in USD unless you select an alternative currency at checkout.

Taxes: Prices do not include applicable taxes. You are responsible for all sales, use, value-added, goods and services, and other taxes or duties imposed by any jurisdiction. We will collect taxes when required by law.

4.5 Billing and Invoices

  • Charges are processed immediately upon purchase
  • Receipts are sent to the email address associated with your Slack workspace
  • Invoice copies available upon request

4.6 Refund Policy

General Policy: All sales are final. Track purchases are non-refundable.

Exceptions: We may, at our sole discretion, provide refunds in the following circumstances:

  • Service outage preventing track usage for more than 72 consecutive hours
  • Billing errors or duplicate charges
  • Technical defects preventing core functionality

Refund Process: To request a refund, contact support@acktracked.com with your workspace ID and reason for request. We will respond within 7 business days.

4.7 Service Suspension for Non-Payment

  • Tracking functionality is automatically disabled when track balance reaches zero
  • How Customer Data is retained in that state (including time limits) is described in our Data Retention Policy
  • No additional charges or fees for accounts with zero balance

5. Intellectual Property Rights

5.1 Service Ownership

The Service and its original content (excluding user content), features, and functionality are owned by AckTracked, Inc and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Our Trademarks

"ACK", "AckTracked", and associated logos are trademarks of AckTracked, Inc. You may not use our trademarks without our prior written permission.

5.3 Your Content and Data

You retain ownership of all messages, data, and content you track through the Service ("Your Content").

Limited License: By using the Service, you grant us a limited, non-exclusive, worldwide license to:

  • Store, process, and display Your Content solely to provide the Service
  • Access message metadata and truncated previews as described in our Privacy Policy
  • Use aggregated, anonymized usage data for Service improvement

Your Responsibilities: You represent and warrant that:

  • You own or have the rights to Your Content
  • Your Content does not violate any third-party rights
  • Your Content complies with these Terms and applicable laws

5.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable license to use that Feedback without compensation or attribution.

6. Privacy and Data Protection

6.1 Privacy Policy

Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.2 Data Processing

We act as a data processor when handling data from your Slack workspace. You (the workspace administrator) act as the data controller and are responsible for:

  • Obtaining necessary consents from users
  • Ensuring compliance with applicable data protection laws (GDPR, CCPA, etc.)
  • Managing data subject requests (access, deletion, portability)

6.3 International Data Transfers

Data Location: Your data is stored on AWS servers in the US East region.

International Users: If you are accessing the Service from outside the United States, you acknowledge that your data will be transferred to, stored, and processed in the United States.

EU Users: For users in the European Economic Area (EEA), UK, or Switzerland, we rely on:

  • Standard Contractual Clauses (SCCs) for data transfers
  • AWS's GDPR compliance certifications
  • Appropriate safeguards as required by applicable law

6.4 Data Retention and Deletion

Retention, deletion, and uninstall timelines for Service data, logs, and billing records are governed by our Data Retention Policy. Uninstallation and explicit deletion requests are summarized in Section 16 by reference to that policy.

7. Service Level and Availability

7.1 "As Is" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.

7.2 No Uptime Guarantee

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may experience:

  • Scheduled maintenance (with advance notice when possible)
  • Unplanned downtime due to technical issues
  • Service degradation during high-traffic periods

7.3 Slack Dependency

ACK depends on Slack's API and infrastructure. We are not responsible for:

  • Slack service outages or limitations
  • Changes to Slack's API or policies that affect ACK functionality
  • Delays in Slack message delivery

7.4 Third-Party Services

The Service relies on third-party providers (AWS, Stripe). We are not liable for their failures or service interruptions.

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACKTRACKED, INC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • DAMAGES RESULTING FROM:
    • Your access to or inability to access the Service
    • Any conduct or content of third parties on the Service
    • Unauthorized access to or alteration of your data
    • Deletion of, corruption of, or failure to store Your Content

8.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF:

  • $100 USD, OR
  • THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE

8.3 Jurisdictional Limitations

Some jurisdictions do not allow exclusions or limitations of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

8.4 Business Use Acknowledgment

You acknowledge that the Service is intended for business use and that any disruption may affect business operations. You agree to implement appropriate backup procedures for critical information.

9. Indemnification

9.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless AckTracked, Inc and its officers, directors, employees, contractors, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable laws or regulations
  • Your Content or data you track through the Service

9.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

10. Disclaimer of Warranties

10.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • TITLE
  • ACCURACY
  • QUIET ENJOYMENT

10.2 Specific Disclaimers

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • The Service is free from viruses or harmful components

10.3 Your Responsibility

You are solely responsible for:

  • Evaluating the accuracy, completeness, and usefulness of the Service
  • Implementing appropriate backup procedures
  • Verifying critical acknowledgements through other means when necessary

11. Termination

11.1 Termination by You

You may terminate this Agreement at any time by uninstalling ACK from your Slack workspace. Uninstallation:

  • Immediately revokes ACK's access to your Slack workspace
  • Stops all tracking and reminder functionality
  • Initiates the data deletion process (see Section 16)

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Violation of our Acceptable Use Policy
  • Non-payment (though service is prepaid, so this is rare)
  • Fraudulent activity or suspected fraud
  • Legal or regulatory requirements
  • Service discontinuation

11.3 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • All unused tracks are forfeited without refund
  • We will process data deletion according to our Privacy Policy
  • Sections that by their nature should survive termination will remain in effect (including: liability limitations, indemnification, dispute resolution, governing law)

11.4 No Refunds on Termination

Termination does not entitle you to a refund of unused tracks or any other fees paid, except as explicitly stated in our Refund Policy (Section 4.6).

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@acktracked.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email within 30 days.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Note: This choice of law does not override mandatory consumer protection laws in your jurisdiction.

12.3 Arbitration Agreement (US Users)

US-Based Users: You and AckTracked, Inc agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

Arbitration Details:

  • Location: Delaware, USA (or mutually agreed location)
  • Language: English
  • Arbitrator: Single arbitrator selected according to AAA rules
  • Costs: Each party bears its own costs; arbitrator's fees split equally

Exceptions to Arbitration:

  • Small claims court actions (if within jurisdictional limits)
  • Actions seeking injunctive or equitable relief for intellectual property infringement
  • Government agency proceedings

12.4 International Users (Non-US)

For users outside the United States:

  • Disputes shall be resolved in accordance with the laws of your country of residence where mandatory consumer protection laws apply
  • You may bring claims in the courts of your country of residence
  • We may bring claims in the jurisdiction where you reside or where the dispute arose

12.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND ACKTRACKED, INC AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE ACTION.

All disputes must be brought in the parties' individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

12.6 Judicial Forum (If Arbitration Doesn't Apply)

If arbitration doesn't apply or is deemed unenforceable, you agree that any judicial proceeding shall be brought exclusively in the state or federal courts located in Delaware, USA, and you consent to venue and personal jurisdiction there.

13. International Provisions

13.1 Global Service

ACK is designed to be used globally, subject to export controls and local laws.

13.2 Export Controls

You agree to comply with all applicable export and import control laws and regulations, including US Export Administration Regulations. You represent that you are not:

  • Located in a country subject to US government embargo
  • On any US government list of prohibited or restricted parties

13.3 Language

These Terms are provided in English. If we provide a translation, the English version governs in case of conflict.

13.4 Local Laws

You are responsible for compliance with local laws regarding online conduct and acceptable content.

13.5 EU/UK Specific Rights

For users in the EU or UK:

  • You have rights under GDPR including access, rectification, erasure, and data portability
  • Certain liability limitations may not apply to you
  • You may have additional consumer rights under local law
  • Contact our Data Protection Officer at privacy@acktracked.com

13.6 California Users

If you are a California resident, you have the right to request information about personal data shared with third parties for direct marketing purposes. Contact privacy@acktracked.com for such requests.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and AckTracked, Inc regarding the Service.

14.2 Amendments

We may modify these Terms at any time by:

  • Posting revised Terms on our website
  • Updating the "Last Updated" date
  • Notifying you via Slack or email (for material changes)

Material Changes: For material changes that negatively affect your rights, we will provide at least 30 days' notice. Continued use after changes take effect constitutes acceptance.

Your Options: If you disagree with changes, you may terminate your account before the changes take effect.

14.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights hereunder to any third party without restriction, including in connection with a merger, acquisition, or sale of assets.

14.6 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.7 Independent Contractors

You and AckTracked, Inc are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, or employment relationship.

14.8 Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

14.9 Notices

To You: We may provide notices via email to the address associated with your Slack workspace, through the Service interface, or by posting on our website.

To Us: Notices to AckTracked, Inc must be sent to:

14.10 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

15. Data Processing Agreement (DPA)

15.1 Applicability

For customers subject to GDPR, CCPA, or similar data protection laws, our data processing obligations are governed by our standalone Data Processing Agreement, which is incorporated into these Terms by reference.

15.2 DPA Summary

The DPA covers:

  • Roles: You as Controller, we as Processor
  • Processing Instructions: How we process your data
  • Sub-processors: Third parties who help deliver the Service (see Subprocessors List)
  • Security: Technical and organizational measures (see Security Practices)
  • Data Subject Rights: How we assist with access, deletion, portability requests
  • Data Breaches: Notification within 72 hours
  • Audits: Your right to audit our compliance
  • International Transfers: Standard Contractual Clauses for EEA/UK/Swiss customers
  • Data Retention: See Data Retention Policy

15.3 Full DPA

For complete data processing terms, see: Data Processing Agreement

To request a signed/executed copy of the DPA or Standard Contractual Clauses:

  • Email: legal@acktracked.com
  • Include: Your company name and workspace ID
  • Response time: 14 business days

16. Account Deletion and Data Removal

16.1 Uninstallation Process

To uninstall ACK:

  1. In Slack, go to Administration → Manage Apps
  2. Find ACK and click "Remove"
  3. Confirm removal

16.2 Data Deletion Timeline

After uninstallation or a verified deletion request, we delete or retain data on the schedule and subject to the exceptions in our Data Retention Policy (including immediate token removal and access termination, cancellation of active tracking items, application data deletion, log retention, and aggregate billing records where required by law).

16.3 Explicit Deletion Request

For immediate deletion (except legally required billing records), email privacy@acktracked.com with:

  • Your Slack workspace name and ID
  • Confirmation of your authority to request deletion

We will confirm deletion within 30 days.

17. Contact Information

General Inquiries: support@acktracked.com
Legal Matters: legal@acktracked.com
Privacy/Data Protection: privacy@acktracked.com
Security Issues: security@acktracked.com

Company Information:
AckTracked, Inc
99 Wall St, Suite 4556
New York, NY 10005
United States

18. Acknowledgment

BY INSTALLING, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Last Updated: March 27, 2026
Version: 1.0